While being cheap is bad, there is nothing worse than a customer appreciation party that got out of control. We have been known to call these Sodom and Gomorrah parties. Everything starts off well, everyone is having a good time…and then all of a sudden you realize that you have a few customers that have… [Continue Reading]
The Power of Thank You
I recently bought a new dryer from a friend of our family. I’ve known this guy for a few years and immediately thought of him when my not-quite-five-year-old-top-of-the-line dryer caught fire. I knew he was the guy to help me sort out what is truth and what is fiction about household appliances in 2008. a2a_config.linkname=”The… [Continue Reading]
How to Handle an Angry Client

Everyone would like to think that they will never need to know how to handle an angry client. It happens. Your business can be going along smoothly for a period of time and then all of a sudden someone drops the ball, a deadline isn’t met, or an important order is totally messed up. The… [Continue Reading]
Effective Marketing is More than an Online Presence
Competition is keen among businesses as people continue to tighten their budget belts. The government may say that there is not a recession but is seems most believe otherwise. A company can have a fantastic website, use great SEO, know their market, and still not pull in the customers that they want. Why? a2a_config.linkname=”Effective Marketing… [Continue Reading]










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